FAQs
FAQs
Volatile USA FAQs
California Pricing Disclaimer
- Prices marked as MSRP reflect the manufacturer’s suggested retail price and may not represent a price at which the product was sold in the past 90 days.
- Discounts may reflect clearance pricing on prior colorways or seasonal inventory.
Orders & Payment
How do I check the status of my order?
- Visit our Track Your Order page.
- After completing your order, you will receive a confirmation number and an email summarizing your order total and shipping details.
Can I cancel or modify my order?
- Orders cannot be modified once submitted.
- If you need to cancel, contact us immediately at 1-805-497-1888. We will make every effort, but cancellations are not guaranteed if the order has already begun processing or shipped.
Why was my order cancelled?
- Items may be removed or cancelled due to inventory becoming out of stock at the time of fulfillment.
- You will receive a cancellation notification or an updated order confirmation for items still available to ship.
Methods of Payment
We accept:
- Visa, MasterCard, American Express, Discover (USD)
- ShopPay
- PayPal
- Venmo
- AfterPay
- VolatileUSA Gift Cards
Payment Issues
- If your card is declined, verify your information and try a new payment method. Contact your card’s issuing bank for additional details.
- Orders will be held for 72 hours if authorization cannot be obtained.
- Pending authorizations may appear on your account but are not charges until the order ships. These authorizations are automatically removed by your bank.
Shipping & Delivery
Shipping Rates
- Free ground shipping on domestic orders over $100 before taxes within the continental US.
- Orders under $75 have a flat $7.99 shipping fee.
- International shipping rates are applied at checkout.
Shipping Times
- Orders ship Monday through Friday, 8:00AM – 1:00PM PST.
- Orders placed before 8:00AM PST Monday through Friday typically ship within 3 business days from Huntington Beach, CA.
- Shipping is not available on weekends or holidays, including Thanksgiving Week and our annual holiday closure: 12/23–1/2. Orders placed during this time will process when the office reopens.
- Fulfillment may be delayed during high-volume periods. VolatileUSA is not responsible for carrier delays.
Shipping Locations
- We ship to all US territories and APO/FPO addresses.
- PO Boxes receive USPS Priority Mail; overnight/express shipping is unavailable.
- Include unit/box numbers for APO/FPO/DPO addresses and omit city/country names to avoid delays.
Sales Tax
- Sales tax is collected and remitted based on the shipping address at checkout.
- Prices are generally consistent across the website, though special promotions may apply exclusively online or to email subscribers.
- International customers are responsible for duties, tariffs, and fees.
Returns & Exchanges
Standard Return Policy
- US orders can be returned or exchanged within 30 days of delivery.
- Clearance/sale items are final sale, unless defective, damaged, or incorrect.
- Items must be unworn and in original packaging.
- Customers are responsible for return shipping; Volatile is not responsible for lost/delayed returns.
- Proof of purchase is required: order number, name, and item details.
- Refunds/exchanges are processed within 3–4 weeks and refunded to the original payment method. Credit may take up to 2 billing cycles to appear.
Holiday Return Policy
- Extended returns only apply when our office is closed: Thanksgiving Week & 12/24–1/2.
- Standard return rules apply for item eligibility.
International Returns
- International returns are not available; all international sales are final.
- Customers are responsible for any tariffs, duties, or fees associated with their order.
Defective or Damaged Items
- We guarantee products against manufacturing defects (visible flaws or markings deviating from a new, unworn item).
- Normal wear, personal fit, or preference are not considered defects.
- Report defects using the return form on our website, even after the 30-day return window.
Exchanges & Out-of-Stock Items
- If an exchange cannot be fulfilled due to stock, a refund will be issued to the original payment method.
Purchases from Other Retailers
- Returns for items purchased from other retailers must be made to the original store, following that store’s return policy.
Gift Cards & Discount Codes
- Gift cards are non-refundable.
- Discount codes must be applied at checkout and cannot be applied retroactively.
California Proposition 65
- Products may contain substances known to the State of California to cause cancer or reproductive harm.
- Volatile USA tests products and believes they are safe for their intended use.
- Warning: Cancer and Reproductive Harm – www.P65Warnings.ca.gov
- More information: Proposition 65
Please fill out the form below
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ReasonReceived wrong styleReceived wrong colorReceived wrong sizeToo BigToo SmallFactory DefectReason
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